It depends on what YOU need!

If you have the time to watch the course and set up what you need for your business, you probably only need The Chain. You can always purchase Charms as you need later on.

If you know you don't have time or you simply don't want to go through the set-up process, you can purchase whatever Charms you'd like in addition to The Chain.

Yes! You can get up to $200 off depending on the charms you select.

Yes! When you purchase, we’ll schedule a demo and walk you through the platform so you start to get confident using it. We’ll also help you with some core setup steps, including getting your employees set-up within the platform, importing your contacts, and answering question you may have along the way.

If you’d like to set up your features (like SMS verification, automations, or other charms), you’re welcome to follow the step-by-step video trainings included in your plan, or you can purchase the charms (add-on setup services) as you need and we’ll take care of it for you. Check out our "charm" section above to see what we can set up for you!

Yes, the software is designed specifically for permanent jewelry businesses, and most of the tools, templates, and setup guides are crafted with permanent jewelry in mind.

However, if your store offers other services in addition to permanent jewelry, that’s perfectly fine! You can still use the platform to manage your bookings, contacts, and marketing for those services, too.

Yes! That’s one of the main reasons this software was created for permanent jewelry businesses. Instead of paying for separate tools like booking apps, email marketing platforms, text message systems, form builders, review tools, and CRM apps—you can run everything in one place.

Most users switch from 3–6 different platforms and simplify their business down to one login. It saves money, reduces stress, and makes your customer experience so much smoother.

It really depends on what features you need to set up and use. It could vary from one week if you only need a few features to a few weeks if you need them all.

After your initial purchase of the software, you’ll get a demo to walk you through the platform, plus we’ll help you with some core setup steps like importing your contacts so you feel more comfortable using what you need. From there, you can follow the step-by-step training videos to turn on and set up any features you want to use and how you want to use them.

Need a faster or fully hands-off setup? Done-for-you add-on setup options are available.

You’re never left on your own!

Your plan includes:

-A live demo + onboarding guidance so you know exactly how to use your new system

-Basic setup support, including importing your contacts

-A feature setup course with step-by-step training videos you can watch anytime

-Email support if you have questions or need help along the way (responses are usually same or next business day!)

-Video support can also be scheduled!

If you prefer more hands-off support, we also offer done-for-you setup as an add-on service for things like SMS verification or setting up your booking options. Just reach out and we’ll help you get what you need!

Yes, you can cancel your plan anytime after your first month. Because we give you the resources needed for set up and/or set up your software and automations during your first 30 days, cancellations aren’t available within the first month.

If you choose to cancel after that, your access to the software and all features will end at the end of your current billing period, and you will no longer be able to log in or use your account.

You may export your contacts before your account closes. Once access ends, we’re not able to retrieve data for you.

Refunds are not provided for partial months or unused time.

Absolutely! You can import your contacts from tools like Square, Mailchimp, Klaviyo, GlossGenius, or any other platform you’ve been using. We’ll guide you through the process so your customer list moves over smoothly. Just upload your file (usually a CSV) and you’re good to go!

To keep your account healthy, please make sure your contacts have given permission to receive marketing emails or text messages from you.

Yes, this is a separate usage charge. You will be billed separately for this and the amount will vary depending on your usage. For example: if you send out 2,000 email and 1,000 SMS messages in a month, your usage charges should be around $25.

Yes! But, don't worry, it is not hard to do so. We usually recommend Squarespace for your website domain, but you can search for others if you'd like. For an email domain Google Workspace is our recommendation. *we are in no way affiliated with either of these recommendations.

Yes. You must use a separate number that must be purchased and verified. If you add the SMS charm (set-up), this purchase of your marketing number and cost of the verification process is included in your initial fee. However, the monthly cost of the number and the use of SMS is not covered in the monthly fee.

You can use only Email to ask for reviews, and do not have to have SMS set up. However, using both email and SMS is ideal!

Not at this time. We really love this software because once you are set up with the features you need, everything is connected to be able to follow the customer journey! This makes the process seamless and easy for the business and for the lead/customer. However, we are working on being able to integrate other softwares with this software.

Yes! If you prefer a more hands-off experience, we offer a monthly management option where our team sets up, maintains, and optimizes your system for you. That means we can handle things like updates, email/SMS campaigns, and other marketing tasks — so you can stay focused on linking your customers and growing your store.

Just reach out if you’d like more details or want to upgrade to a managed plan! Space is limited for done-for-you management so we can provide a high level of support to each client.

We also offer Meta ads management as an add-on for stores that want help driving more bookings and sales.