Updated: June 11th, 2026

1. Parties

This Platform Subscription Agreement ("Agreement") is entered into between Alvarez Marketing Solutions, a Florida-based sole proprietorship operating the SPRKLaunch platform ("Company," "we," "us," or "our"), and the individual or business entity that signs up for or uses SPRKLaunch ("Client," "you," or "your").

By submitting a signup form, completing a purchase, or accessing the Platform in any way, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

2. Platform Description

SPRKLaunch is a white-labeled, all-in-one business management and marketing platform built on GoHighLevel and customized for permanent jewelry business owners. The Platform provides access to tools including but not limited to:

•       Email and SMS marketing

•       Marketing automation workflows

•       Lead and client conversation hub

•       Booking and appointment scheduling

•       Website and funnel builder

•       Survey and form builder

•       Review and reputation management

•       Reporting and analytics

The features available to Client depend on the subscription plan and any additional add-ons ("Charms") purchased. The Company reserves the right to modify, update, or improve Platform features at any time.

3. Subscription & Fees

3.1 Monthly Subscription

The monthly Subscription Fee for SPRKLaunch is the then-current rate listed on the Company's website at the time of signup. Pricing is subject to change with a minimum of 30 days' written notice to Client.

3.2 Add-Ons: Individual Charms & Bundles

The Company offers optional one-time setup services called "Charms," which can be purchased individually or as part of a bundle. Current bundle offerings include the SPRK Starter Bundle, the Growth Bundle, and the Full Launch Bundle. Charm and bundle pricing is listed on the Company's website and is subject to change.

All Charm and bundle purchases are final and non-refundable once purchased, whether purchased individually or as part of a bundle. This includes any bundle purchased at the time of signup, as bundle fulfillment involves work performed and intellectual property shared that cannot be undone or returned.

3.3 Usage-Based Charges

Certain platform features, including but not limited to email sending, SMS/text messaging, and AI-powered tools, incur usage-based charges in addition to the monthly Subscription Fee. These charges are determined by actual usage and will be billed separately through Stripe using Client's payment method on file. Client acknowledges and accepts that usage charges are variable and may fluctuate month to month based on Client's activity within the Platform.

4. Billing & Payment

4.1 Billing Cycle

Client's billing cycle begins on the date of signup and renews on the same calendar date each month ("Billing Cycle Date"). The monthly Subscription Fee and any applicable recurring add-on charges will be automatically charged to Client's payment method on file via Stripe on each Billing Cycle Date.

4.2 Payment Method

Client must maintain a valid payment method on file at all times. By providing payment information, Client authorizes the Company to charge all fees due under this Agreement, including the monthly Subscription Fee, usage-based charges, and any applicable add-on fees.

4.3 Failed Payments

If a payment fails, the Company will attempt to process the charge again. If payment remains outstanding for 5 or more days past the Billing Cycle Date, Client's account will be frozen and access to the Platform will be suspended until the outstanding balance is paid in full. The Company is not liable for any loss of data, leads, automations, or business activity that occurs during an account suspension resulting from a failed payment.

4.4 Taxes

Client is responsible for all applicable taxes, levies, or duties imposed by taxing authorities. The Company's fees do not include taxes unless expressly stated.

5. Term & Cancellation

5.1 Minimum Commitment

This Agreement begins on the date of Client's first payment and continues on a month-to-month basis. Client agrees to a minimum commitment of one (1) full billing month. Cancellation is not permitted during the first billing month, and no refund will be issued for any charges incurred during the first billing month.

5.2 Cancellation Process

After the initial one-month commitment period, Client may cancel their subscription by sending a written cancellation request to [email protected] at least 3 calendar days before the Client's next Billing Cycle Date. Cancellation requests received with less than 3 days' notice will not take effect until the following billing cycle, and Client will be charged for that next month.

5.3 Refund Upon Timely Cancellation

If Client submits a valid cancellation request and has already been charged for a new billing month within the first 3 days of that new billing cycle, the Company will issue a refund for that month's Subscription Fee. Refunds apply to the Subscription Fee only and do not apply to usage-based charges, onboarding fees, or Charm purchases.

5.4 No Pause Option

SPRKLaunch subscriptions are either active or cancelled. The Company does not offer the ability to pause or temporarily suspend a subscription at Client's request.

5.5 Company's Right to Terminate

The Company reserves the right to suspend or terminate Client's account at any time, with or without notice, for violation of this Agreement, misuse of the Platform, non-payment, or any other reason deemed necessary by the Company. In the event the Company terminates Client's account without cause, the Company will refund a pro-rated portion of the current month's Subscription Fee.

6. Data & Account Upon Cancellation

Upon cancellation or termination of a Client's account:

•       The Company will email Client a copy of their contact/client list prior to account closure.

•       All other Client data stored within the Platform — including but not limited to automations, funnels, websites, forms, conversations, and campaign history — will be permanently deleted.

•       Client is responsible for exporting any data they wish to retain before the account is closed.

•       The Company is not liable for any data loss that occurs after account termination.

The Company will make reasonable efforts to provide the contact export within 5 business days of the cancellation effective date.

7. Acceptable Use

Client agrees to use the Platform in compliance with all applicable laws, including but not limited to the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and applicable state regulations governing email and SMS marketing. Client is solely responsible for:

•       Obtaining all necessary consents from their own contacts before sending marketing communications through the Platform.

•       Ensuring all messages sent via the Platform comply with applicable anti-spam and consumer protection laws.

•       The content of all emails, SMS messages, forms, websites, and automations created or sent through the Platform.

The Company reserves the right to suspend or terminate Client's account immediately if Client is found to be using the Platform in violation of applicable law or in a manner that may harm the Company's reputation, infrastructure, or other clients.

8. Intellectual Property

All intellectual property related to the SPRKLaunch platform, including its design, branding, templates, onboarding materials, course content, and documentation, is owned exclusively by Alvarez Marketing Solutions. Client is granted a limited, non-exclusive, non-transferable license to use the Platform during the term of this Agreement solely for Client's own business operations.

Client may not sublicense, resell, copy, or redistribute the Platform or any of its materials without prior written consent from the Company.

Client retains ownership of all data and content they create and upload within the Platform.

9. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

The Company is not responsible for the performance or availability of any third-party tools or integrations accessed through the Platform, including but not limited to GoHighLevel infrastructure, Stripe, or any connected applications.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF DATA, OR LOSS OF BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO CLIENT'S USE OF OR INABILITY TO USE THE PLATFORM.

In no event shall the Company's total cumulative liability to Client exceed the total amount paid by Client in the three (3) months immediately preceding the event giving rise to the claim.

11. Indemnification

Client agrees to indemnify, defend, and hold harmless Alvarez Marketing Solutions, its owner, agents, and representatives from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or related to: (a) Client's use of the Platform; (b) Client's violation of this Agreement; (c) Client's violation of any applicable law; or (d) any marketing communications sent by Client through the Platform.

12. Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising out of or related to this Agreement shall be resolved through good-faith negotiation. If the dispute cannot be resolved informally, it shall be submitted to binding arbitration in the State of Florida in accordance with the rules of the American Arbitration Association, and judgment on the award may be entered in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm.

13. Modifications to Agreement

The Company reserves the right to update or modify this Agreement at any time. Clients will be notified of material changes via email to the address on file. Continued use of the Platform after the effective date of any changes constitutes Client's acceptance of the revised Agreement.

14. Entire Agreement

This Agreement, together with any applicable order forms or add-on agreements, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior discussions, representations, or agreements. If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

For questions regarding this Agreement, cancellation requests, or any other matters, please contact:

Alvarez Marketing Solutions

Email: [email protected]

Website: https://alvarezmarketingsolutions.com/sprklaunch

ACKNOWLEDGMENT & ACCEPTANCE

By signing up for SPRKLaunch — whether through an online form, a purchase, a demo call, or any other method — Client confirms that they have read, understood, and agree to be bound by the terms of this Platform Subscription Agreement.