It depends on what YOU need!

You’ll start by scheduling a demo with me to find out what fits best for your business needs.

But, a general guideline is…

If you have the time to watch the course and set up the features you need for your business, you probably only need the base plan for SPRKLaunch. This is good for brand new businesses.

If you know you don't have time or you simply don't want to go through the set-up process, you can have the features you want set up for you (which includes the first month of SPRKLaunch). This is a good option for more established business owners who don't have as much time.

Yes! You can get up to $200 off depending on the features (charms) you select.

Yes! You’ll schedule a demo and walk you through the platform so you can start to know the platform before you purchase.

After purchasing SPRKLaunch, I’ll also help you with some core setup steps, including getting your employees set-up within the platform, importing your contacts, and answering question you may have along the way.

If you’d like to set up your features (like SMS verification, automations, or other features), you’re welcome to follow the step-by-step video trainings included with SPRKLaunch, or you can purchase the add-on set-up features as you need and I’ll take care of it for you.

Yes, the software is designed specifically for permanent jewelry businesses, and most of the tools, templates, and setup guides are crafted with permanent jewelry in mind.

However, if your store offers other services in addition to permanent jewelry, that’s perfectly fine! You can still use the platform to manage your bookings, contacts, and marketing for those services, too.

Yes! That’s one of the main reasons this software was created for permanent jewelry businesses. Instead of paying for separate tools like booking apps, email marketing platforms, text message systems, form builders, review tools, and CRM apps, you can run everything in one place. This is SO much easier.

Most users switch from 3–6 different platforms and simplify their business down to one login. It saves money, reduces stress, and makes your customer experience so much smoother.

It really depends on what features you need to set up and use. It could vary from one week if you only need a few features to a few weeks if you need them all.

After your initial purchase of SPRKLaunch, you’ll get a more in depth-demo to walk you through the platform, and during that Zoom call, I’ll help you with some core setup steps like importing your contacts so you feel more comfortable using what you need. From there, you can follow the step-by-step training videos to turn on and set up any features you want to use and how you want to use them.

Need a faster or fully hands-off setup? Done-for-you add-on setup options are available.

You’re not left on your own!

Your plan includes:

-A live walkthrough + onboarding guidance so you know exactly how to use SPRKLaunch

-Basic setup support, including importing your contacts

-A feature setup course with step-by-step training videos you can watch anytime

-Chat support through SPRKLaunch where you can ask questions if you need help

-Video support can also be scheduled if required!

Yes, you can cancel your plan anytime after your first month. Because I do a walk-though Zoom call to help you set up your software and automations during your first 30 days, cancellations aren’t available within the first month.

If you choose to cancel after that, your access to SRPKLaunch and all features will end at the end of your current billing period, and you will no longer be able to log in or use your account.

You may export your contacts before your account closes. Once access ends, we’re not able to retrieve data for you.

Refunds are not provided for partial months or unused time.

Absolutely! You can import your contacts from tools like Square, Mailchimp, Klaviyo, GlossGenius, or any other platform you’ve been using. I’ll guide you through the process so your customer list moves over smoothly. Just upload your file (usually a CSV) and you’re good to go!

To keep your account healthy, please make sure your contacts have given permission to receive marketing emails or text messages from you.

Yes, this is a separate usage charge. You will be billed separately for this and the amount will vary depending on your usage. For example: if you send out 2,000 email and 1,000 SMS messages in a month, your usage charges should be around $25.

Yes! But, don't worry, it is not hard to do so. You can purchase a domain through SPRKLaunch!

Or, if you want to purchase a domain elsewhere, I usually recommend Squarespace for your website domain, but you can search for others if you'd like. For an email domain Google Workspace is our recommendation. *we are in no way affiliated with either of these recommendations.

Yes. You must use a separate number that must be purchased and verified. If you add the SMS charm (set-up), this purchase of your marketing number and cost of the verification process is included in your initial fee. However, the monthly cost of the number and the use of SMS is not covered in the monthly fee.

You can use only Email to ask for reviews, and do not have to have SMS set up. However, using both email and SMS is ideal!

Not at this time. I really love this software because once you are set up with the features you need, everything is connected to be able to follow the customer journey! This makes the process seamless and easy for the business and for the lead/customer. However, we are working on being able to integrate other softwares with this software.

Yes! If you prefer a more hands-off experience, I offer a monthly management option where I’ll set up, maintain, and optimize your SPRKLaunch platform for you. That means I can handle things like updates, email/SMS campaigns, and other marketing tasks, so you can stay focused on linking your customers and growing your business.

Just reach out if you’d like more details or want to upgrade to a managed plan! Space is limited for done-for-you management so I can provide a high level of support to each client.

I also offer Meta ads management as an add-on for businesses that want help driving more bookings and sales.